On-Call After-Hours Answering Services for Medical Offices

Are you looking for a doctors telephone answering service to handle your medical practice’s calls? Look no further. Doctors Answering Service can provide you with the exact type of answering service for doctors office coverage that you seek. We’ll customize it to meet the communication needs of your office.

after hours doctors answering service

On-Call After-Hours Answering Services for Medical Offices

Most every aspect of healthcare carries an understandable expectation of 24/7 availability. Patient health needs seldom restrict themselves to regular business hours, often occurring when the office is closed. To address this, practices and healthcare facilities designate medical staff to handle on-call after hours, providing a continuum of patient care.

To best accomplish these after-hours healthcare duties, astute medical offices use on call after-hours answering services to best and most cost-effectively meet these industry standards.

Here are the key benefits from doing so.

Be Accessible to Patients

Tapping the skills of on-call after-hours answering services from a professional medical office answering service provider shows respect to patients. By having a real person answer their phone call, you save subjecting patients to the frustration of an unreliable answering machine or hard-to-navigate voicemail system—at a time when they’re least willing to use these impersonal technologies.

Though your office isn’t open around-the-clock, patients expect professional medical staff to be available 24/7 to address their healthcare concerns that can’t wait until regular office hours. When such a need arises, they want a personal, empathetic response, which your medical practice answering service can provide.

after hours doctors answering service

Triage Calls

People often call your office for routine matters when it’s closed because that’s when they think about it. These calls—such as to schedule or reschedule an appointment, refill a prescription, or inquire about insurance—don’t require the attention of your on-call staff.

This is where the expertise from on-call after-hours answering services comes in. They will assess each call’s urgency, based on your protocols. This way they hold routine calls for your office staff when you reopen, while passing urgent medical concerns to your on-call staff right away.

Protect Staff Personal Time

Though every medical practitioner could take his or her own emergency calls after hours, this isn’t a practical solution. Although it may at first seem fair, the reality is that each medical professional would then be on call continuously. The result is that a healthcare concern could interrupt their personal time at any moment or during any event. This takes its toll on even the most committed practitioner.

To address this, the solution is to share on-call responsibilities among staff, with scheduled individuals taking all on-call responsibilities for a certain time. This frees up all other staff from work related interruptions in their personal life for the rest of the time.

Although this approach makes the on-call person busier when scheduled, it also ensures large blocks of time when they’ll get no calls because they’re not scheduled to be on call. This is the best way to protect the personal lives and mental wellbeing of all your staff.

The key to managing this correctly and making it work effectively best comes from on-call after-hours medical office answering services.

Better Manage On-Call Staff

Using on-call after-hours medical office answering services is the most cost-effective solution to implement a successful on-call program with your healthcare staff. When properly administered through a medical office answering service, your staff understands they’ll be protected from interruptions when they’re not on call. This is huge.

They’ll also realize a fair and consistent implementation of your on-call policy. This will protect them from receiving non-urgent calls, as well as assuring them of equitable treatment for those times when they are on-call.

answering service calling doctor after hours

On-call after-hours answering services for medical offices are essential

When a medical office is closed, patients still require access to healthcare services, and having a professional answering service can ensure that their needs are met. By having a real person answer their calls, patients are spared the frustration of dealing with answering machines or voicemail systems. This personal and empathetic response is crucial in addressing their healthcare concerns that cannot wait until regular office hours.

One of the key benefits of using on-call after-hours answering services is the ability to triage calls effectively. Many calls received after hours are routine matters that do not require the attention of on-call staff. An answering service can assess the urgency of each call based on established protocols and hold routine calls for office staff to handle during regular hours. This ensures that urgent medical concerns are addressed promptly by the on-call staff, while routine matters are handled efficiently when the office reopens.

Implementing on-call after-hours answering services also helps protect the personal time and well-being of medical staff. Instead of each practitioner taking their own emergency calls after hours, on-call responsibilities can be shared among staff members. This allows for designated individuals to handle on-call duties for a certain period, while others can enjoy uninterrupted personal time. By utilizing an answering service, staff members can have peace of mind knowing that they will not be constantly interrupted and can maintain a healthy work-life balance.

Frequently Asked Questions

How can on-call after-hours answering services benefit my medical office?
On-call after-hours answering services allow your office to be accessible to patients outside of regular business hours, providing a personal and empathetic response.
These services can triage calls, ensuring that routine matters are handled by your office staff when you reopen, while urgent medical concerns are addressed by your on-call staff immediately.
By utilizing these services, you can protect your staff’s personal time and mental well-being, as on-call responsibilities can be shared among staff members.

How can on-call after-hours answering services help manage on-call staff?
On-call after-hours answering services provide a cost-effective solution for implementing a successful on-call program with your healthcare staff.
These services ensure that staff members are protected from interruptions when they are not on call, allowing for dedicated personal time.
By utilizing these services, you can establish a fair and consistent implementation of your on-call policy, protecting staff members from receiving non-urgent calls and ensuring equitable treatment when they are on call.

How can I get started with on-call after-hours answering services for my medical office?
To get started with on-call after-hours answering services, you can sign up with Doctors Answering Service or call 800-450-9045.
Doctors Answering Service offers full-featured, flexible, cost-effective, and fully HIPAA compliant physicians answering service solutions.
Contact Doctors Answering Service to discover how they can customize their services to meet the communication needs of your medical office.

Conclusion

 On-call is a part of healthcare that medical practitioners except, albeit at times begrudgingly. The best implementation solution comes from on-call after-hours medical office answering services.

Sign up today or call 800-450-9045 to discover how Doctors Answering Service can supply full-featured, flexible, cost-effective, and fully HIPAA compliant physicians answering service solutions to your practice and your patients.