How to hire a physicians answering service for your medical practice

Are you thinking about getting a physicians answering service for your practice or clinic? Or maybe it’s time to get a new one. Don’t let a past unpleasant experience rob you of the benefits that are available when you hire a professional medical answering service to handle your essential phone calls for you.

Here are the main things you need to know:

What Does a Physicians Answering Service Do?

A physician’s answering service answers your phone for you when you and your staff are unable to do so. This includes when your office is open, as well as after hours when you are closed.

Depending on the situation your physicians answering service will give out information to callers, take a message, or follow your on call protocol on urgent situations that can’t wait until your office reopens the next business day.

A medical answering service handles all your phone calls for you whenever you’re not available. This includes around-the-clock coverage, seven-days-a-week, including holidays.

In short, a healthcare phone service covers your phone for you 24/7. No exceptions.

How Do You Benefit?

When you use an answering service for physicians, you reap several wonderful benefits 

The first outcome is that you’re no longer tied to your phone, with the realization hanging over your head that a call could come in at any time interrupting whatever you’re doing.

Conversely, you don’t need to worry about your phone not being answered or being mishandled by an obsolete answering machine or impersonal voicemail system. 

Third, a medical answering service will also remove any concern you have about patients not receiving the proper attention they deserve for urgent medical concerns.

In short, a physicians answering service gives you peace of mind.

How Do Your Patients React?

Not only do you come out a winner when you consider using physicians answering services, but so do your patients and callers. They’ll win because whenever they phone you, a real person will answer their call. That’s what they expect, and that’s what you will provide.

No longer will a mishandled after-hours phone call cause them to consider finding a new healthcare provider. No longer will they let a concern fester because it’s easier than trying to resolve it. No longer will they put off making a critical phone call to address a serious healthcare concern because they assume their efforts will fail.

In short, your patience will thank you when you use a top notch physicians answering service.

What Does It Cost?

This may all seem too good to be true, causing you to wonder about physician answering service cost. But there’s no need to worry.

You can get a healthcare answering service to cover your practice 24/7 for an amazingly low price. It’s often much less than you’d pay for a cup of coffee a day. And just as most people would never dream of skipping their coffee, you shouldn’t dream of skipping your answering service either.

For a couple dollars a day, you’ll get your phone answered around the clock, receive peace of mind, and have patients who will thank you.

In short, for all the benefits a physician answering service provides, the low cost becomes a nonissue.

Flexibility in Service Options

One advantage that often goes unnoticed is the flexibility that comes with a physicians answering service. Whether your practice is large or small, these services can usually tailor their offerings to suit your specific needs. For example, some answering services offer tiered packages that allow you to only pay for the services you actually need. This could range from basic message-taking to more complex tasks like appointment scheduling or emergency call triaging.

Building Trust and Credibility

Utilizing a professional physicians answering service can significantly contribute to your clinic or practice’s reputation. First impressions are lasting, and the way calls are managed plays into that impression. A friendly and efficient voice on the other end of the phone line can enhance the professional image of your practice. Over time, this helps build trust and credibility, which are key components of patient loyalty.

Business Continuity and Disaster Recovery

In the event of natural disasters, technical issues, or other unexpected disruptions, a physicians answering service can serve as a robust contingency plan. They often have infrastructure in place to continue operating under adverse conditions. This ensures that your practice maintains a line of communication with your patients, even when circumstances are less than ideal.


Frequently Asked Questions (FAQs)

Q4: Can a physicians answering service integrate with my existing office software?

Answer: Yes, many answering services offer seamless integration with popular office management software. This ensures that messages, appointments, and other essential data flow smoothly between the service and your internal systems.

Q5: What types of healthcare practices can benefit from a physicians answering service?

Answer: Physicians answering services are not limited to any specific type of practice. Whether you are a general practitioner, a specialist, or run a multi-disciplinary healthcare clinic, these services can be customized to meet your unique needs.

Q6: How quickly can a physicians answering service be set up?

Answer: The setup time can vary depending on the complexity of your needs and the service’s capabilities. However, many providers can have you up and running in as little as 24 to 48 hours.

Ready to Take the Next Step?

Contact us to learn more and discover how we can provide your medical practice or healthcare clinic with the professional physicians answering service that you need and your patients expect.