4 Reasons to Use an After-Hours Medical Office Answering Service

Are you considering an answering service for your medical practice? Moving forward will benefit your healthcare operation in many ways. An after-hours medical answering service can help you better serve your patients, protect your personal time, improve patient retention and growth, and bolster your bottom line.

Read on to learn more about what a medical answering service can do for you.

Better Serve Your Patients

Like most practitioners you went into health care to address the medical needs of patients. How can an after-hours medical office answering service help in this regard?

Quite simply, when your patients call your office—rather during office hours or afterward—they expect someone to answer their phone call. It’s that simple. It doesn’t matter who answers. This can either be your office staff or your after-hours medical answering service that provides you with on-call and after-hours answering service coverage.

When your phone is answered promptly and professionally whenever calls come in, 24/7, you’ll better serve your patients.

Protect Your Personal Time

Though some treatments and processes allow for convenient scheduling, emergencies don’t respect the calendar or the clock. They happen when they happen, and there’s nothing you can do about it.

Yet these urgent phone calls outside of business hours don’t need to always encroach on your personal time with family and friends. By using on call answering services for medical offices your practice can have these calls screened according to your protocols. That means some callers will be referred to the ER and others will go to your designated on-call person.

Yet some callers will want information, even though they may be calling on Saturday at midnight. Your telephone answering service can answer these frequently asked questions so that you don’t have to.

And of course, their specialty is taking messages. This is exactly what they’ll do on any call that can wait until your office opens.

In these ways, an after-hours medical office answering service will protect your personal time.

Improve Patient Retention and Growth

Aside from not addressing patient health concerns, a significant reason for losing a patient’s business is to disrespect them. Though you strive to make sure this doesn’t happen in your office, it’s bound to occur when you don’t answer their phone calls—or answer them unprofessionally—when they call after hours.

You can easily solve this problem when you tap the expertise of an on-call after hours medical answering services for medical offices to take these calls for you.

In addition to better keeping your existing patients is the issue of getting new ones. When a person has a critical healthcare concern outside of regular office hours, they’ll call their provider. If their provider doesn’t answer their call or gives an unacceptable response, they’ll hang up and call someone else.

They’ll keep calling until someone treats their concern with respect. And your medical office answering service can give them that respect. In this way your answering service will help your practice grow.

Bolster Your Bottom Line

In addition to your initial motivation to enter the healthcare industry to attend to the healthcare needs of your patients, you quickly realized that you also needed to run a profitable business in order to continue to meet your initial objective.

By using on call after hours medical office answering services, you’ll have a real person available to answer your phone calls around the clock whenever your phone rings. Your medical answering service will be able to promptly react to whatever need your patient may have at that moment. This helps keep them happy and returning to your practice year after year. Your medical answering service will also be able to assure prospective patients that you are available to help them with their healthcare needs.

The bottom line to these initiatives is that it bolsters the bottom line on your financial statement. This means more money to invest back into your operation and more profits for you.

Strengthen Your Brand Identity
Your brand is much more than your logo or website; it’s the experience you offer to your patients. A key part of this experience is the communication patients have with your office, including the phone calls they make outside of normal hours. A professional medical answering service ensures that the communication is consistent, courteous, and helpful, thus strengthening your overall brand identity. This consistent patient experience makes it easier for you to build a brand that people trust and recommend to others.

Strengthen Your Brand Identity

Your brand is much more than your logo or website; it’s the experience you offer to your patients. A key part of this experience is the communication patients have with your office, including the phone calls they make outside of normal hours. A professional medical answering service ensures that the communication is consistent, courteous, and helpful, thus strengthening your overall brand identity. This consistent patient experience makes it easier for you to build a brand that people trust and recommend to others.

Increase Staff Efficiency

Handling every incoming call can be a huge burden for your in-house staff, particularly during busy periods or when understaffing issues arise. With an after-hours answering service, your team can focus on their core responsibilities, whether that’s patient care, medical billing, or other critical operational tasks. This can result in higher efficiency and potentially reduced overhead, as you may find you can manage with fewer full-time staff or less overtime.

Data Analytics for Informed Decision Making

Modern medical answering services often come with robust data analytics features, providing insights into call volumes, common concerns, peak times, and more. This valuable data can guide decision-making in various aspects of your practice, from staffing and hours of operation to targeted services and patient engagement strategies. This actionable intelligence is not just a bunch of numbers but a powerful tool to refine and grow your healthcare business.

Business Continuity During Unforeseen Circumstances

Emergencies and unexpected events can disrupt the best-laid plans. Whether it’s a natural disaster, a power outage, or even a global pandemic, your practice needs to remain operational for the sake of your patients. An after-hours medical answering service adds a layer of resilience to your business, ensuring that patient calls are always handled professionally, even when your physical office needs to close temporarily.

FAQs

Q: Can the answering service be customized to reflect the unique needs and branding of my practice?

A: Absolutely! Most medical answering services offer customizable scripts and protocols, ensuring that the service is in line with your practice’s specific requirements and brand voice.

Q: How quickly can an answering service be implemented into my current office workflow?

A: The implementation time can vary, but most services aim to have you up and running as quickly as possible, often within a matter of days. It mostly depends on the complexity of your needs and how quickly you can provide the necessary information to set up the service.

Q: Is the medical answering service cost-effective for small practices?

A: Many answering services offer scalable plans that can fit the budget constraints of smaller practices. Remember, the investment also has to be weighed against the value of improved patient satisfaction and retention, operational efficiency, and personal time saved.

Conclusion

Utilizing an after-hours medical answering service can offer significant benefits for healthcare providers. From patient satisfaction and personal time management to operational efficiency and robust data analytics, this service is an asset that can add tangible value to your practice. If you are committed to offering excellent patient care while also focusing on the business aspect of running a successful medical practice, now is the time to act.

Don’t let another unanswered call mean a lost opportunity for your practice. Contact us today to discover how our specialized answering services can elevate your healthcare business to new heights.

Take the Next Step

Contact us to learn more and discover how we can provide your medical practice or healthcare clinic with the professional after hours medical office answering service that you need, and your patients expect.