An Answering Service for Your Doctor’s Office to Meet Your Practice’s Needs

Are you looking for a doctors telephone answering service to handle your medical practice’s calls? Look no further. Doctors Answering Service can provide you with the exact type of answering service for doctors office coverage that you seek. We’ll customize it to meet the communication needs of your office.

An Answering Service for Medical Practice

If you’re in healthcare, you need to hire an answering service for medical practice to manage your phone calls when your staff is unavailable. Your patients will call you when their need for your support and services is most needed. They’re unlikely to text or email. And social media is a longshot.

The trusted, proven telephone is their preferred communication device for their healthcare concerns. That’s why how you treat their call is so critical. An answering machine will drive patients away. And voicemail is even worse with its endless number of options that don’t bring about satisfaction and only increase caller irritation with each additional button push.

The solution is to work with an answering service for medical practice professional to help you manage every phone call with excellence, 24/7. Here are the primary ways they can help.

Office Hours Backup Support

You have office staff tasked to answer telephone calls during office hours. If no surprises arise, this works well most of the time. Too many days, however, present surprises. More days than not, this will throw off your carefully conceived goal to have every phone call answered quickly and professionally. 

Your staff can be unavailable for any number of reasons, from vacations to personal days to sick days. They also expect to eat lunch and have a morning and afternoon break. And what happens when you’re waiting room gets extra congested and a backlog of patients emerges?

Each of these things can conspire to prohibit answering critical patient phone calls. However, there’s a simple solution. Using an answering service for medical practice provider will do the trick.

After Hours Primary Coverage

Though healthcare is your vocation, it’s not your life—or at least it shouldn’t be. You have family and friends. You need uninterrupted time away from the office to recharge. And you have personal interests that you carve out time to pursue.

Your answering service for medical practice professional can handle your phone calls after hours so that you don’t have to.

They can take messages on routine calls for your office staff to deal with the next business day. They can also give out information to commonly asked questions, saving your staff the need to make a call back. And for emergencies, your medical office answering service can process these according to your protocols, possibly not even needing to get you involved.

Pandemic Protocol Provider

Though we hope the worst of the pandemic is behind us, we never know when it may rear its ugly head again or a new crisis will replace it. As we learned, the government response to these situations may keep us from our office or render us at less than full staff, often with little notice.

What happens to your ringing telephone when this occurs? If you have an answering service for medical practice provider in place, they’ll handle your telephone communications for you. This will be one worry off your plate.

Disaster Recovery Vendor

A related issue to pandemic protocols is disaster recovery. What happens if access to your office is blocked, and you can’t open? This could be due to weather issues, civil unrest, or infrastructure problems.

All these things—and more—have happened to healthcare providers in recent months.

Though we hope you won’t experience these scenarios, it pays to be prepared. Having an answering service for medical practice lined up in advance will take the worry out of these unlikely but feasible developments.

The Solution Is an Answering Service for Medical Practice Provider

It’s never too early to set yourself up for success.

Sign up today or call 800-450-9045 to discover how we can provide you with a full-featured, flexible, and cost-effective answering service for medical practice to serve your patients and callers.

Frequently Asked Questions

We respect the privacy of our clients and at this time do not furnish any references.

Yes we can provide local area telephone numbers for most areas of the United States.  In the event, a local number cannot be obtained a Toll-Free number will be provided at cost, for you to forward your phones to the answering service.

Certainly, most accounts can start with us the same day depending on the complexity of your account.

Sign up today or call 800-450-9045 to discover how we at Doctors Answering Service can provide your practice and your patients with a full-featured, flexible, and cost-effective HIPAA compliant answering service for medical practice solution.

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