Finally, a Doctors Answering Service That Can Meet Your Practice’s Expectations

Do you seek a 24-hour doctor phone service to manage your patient’s phone calls? Your search is over. Doctors Answering Service can customize for you the precise kind of doctor’s answering service that you seek. We will skillfully configure it to meet the communication needs of your practice.

Professional Telephone Answering Service for Doctors

Successful healthcare requires an attentiveness to detail and precision. Your patients expect that from you and your staff. Not only do they want their healthcare needs met, but they also want professional interactions. Your professional approach earns their respect and produces successful outcomes.

Though often overlooked, this emphasis on professionalism extends to your answering service too. If your medical answering service doesn’t conduct themselves with excellence, they’ve just made your job harder.

If your answering service made a bad first impression, you’ll need to overcome that negativity before you can begin to address the patient’s healthcare concerns. Because of this, it’s critical to hire a doctor’s answering service that places an emphasis on professional telephone interactions and quality.

Flexible Answering Service for Doctors

Our professional answering service is available to you anytime you need it, around the clock. Do you just need after-hours coverage? We can do that. Do you need overflow support during office hours? We can do that too. The same goes for lunch, breaks, and times of low staffing, such as personal days, sick days, and vacations. We’re here when you need us, anytime of the day or night, weekday or weekend, and holidays too, any time, 24/7.

We’re also flexible in how we communicate with you. We don’t lock you into one or two options. We can send your messages to you by secure encrypted email, secure encrypted alpha-numeric pager, a secure encrypted phone app capable of receiving email, or a phone call, whichever option you want. SMS/texting is not available because it’s not HIPAA compliant. Secure encrypted email can be set up to function much like SMS/texting while maintaining HIPAA compliance. To avoid unwanted interruptions from spam and erroneous emails you can select one email provider to be used by the answering service and another for everything else. This way you can control the notification settings and are able to silence all other notifications. We highly recommend ProtonMail (https://proton.me/business/healthcare) as the secure email provider for answering service use.  Secured encrypted alphanumeric pagers and phone app can be obtained through American Messaging Services, LLC – https://americanmessaging.net/

Bilingual Answering Service for Doctors

Do you have Spanish-speaking patients? Do you interact with callers who prefer to communicate in Spanish? Our English-Spanish bilingual staff is ready to help you meet this growing need. We carefully screen for and hire staff with country-neutral Spanish accents. This is essential for your Spanish-speaking patients and callers who are sensitive to country-specific accents and vocabulary. Don’t let a language barrier get in the way of your doctor phone service from addressing the needs of the Spanish-speaking population. We can help you.

Cost-Effective Telephone Answering Service for Doctors

Doesn’t quality answering service cost more? Isn’t there a price tag associated with a feature-rich medical answering service? Not necessarily. Our cost-effective solutions are sure to fit your budget. With half a dozen plans to pick from, we have the ideal service package for your practice regardless of the number of doctors, the size of your staff, or how big or small your office is.

And unlike a typical 24-hour doctor’s answering service, we don’t have a set-up charge or levy a holiday fee. And if you need English-Spanish bilingual service, that’s included at no extra charge.

Frequently Asked Questions

Yes,  Our answering service is available nationwide. 

Yes. All incoming calls are billable because our rates are based on operator labor.

Doctors Answering Service knows that time is money for you, your callers, and us as a company. Our business model was designed with an operator infrastructure and telephony backbone that is unmatched in the industry. Our average hold time is less than 20 seconds, and less than 10% of our calls are ever placed on hold.

Sign up today or call 800-450-9045 to discover how Doctors Answering Service can supply a full-featured, flexible, and cost-effective answering service for doctors.

Go to Top